How To Settle Up A Sub-Par Airbnb Experience
By Jenna Busch
VACATIONS
If you've checked all the details before booking your Airbnb and still encounter issues upon arrival, there are specific protocols you need to follow to resolve them.
First, take pictures and videos of problems such as cleanliness, broken items, or inaccuracies in the listing and organize them in a trip-specific photo album on your phone.
Then, contact the host through the Airbnb app to inform them of the issues, such as lack of cleanliness or broken amenities, and try to reach an agreement on a refund or solution.
Use Airbnb's official Resolution Center to submit refund requests, attaching all relevant documentation. Also, take screenshots of all correspondence and keep them in the folder.
If the host does not respond or resolve the issue within 72 hours, escalate the matter by contacting Airbnb customer service through the "Get Help" section on the reservation page.
Airbnb's AirCover program may offer to rebook you in a comparable place or provide a refund if the host cancels within 30 days of check-in or if the listing is inaccurate.
You can also file a complaint if there are serious issues like bugs or unexpected persons/pets on the premises. Finally, if you just don't like a place, leave an honest review.